Warranty

Warranty

At Cohen Pharmacy, we take great pride in the quality, safety, and authenticity of every product we sell. Our goal is to ensure that every customer receives genuine medicines and healthcare products that meet the highest UK standards.

Product Authenticity Guarantee

All medicines and healthcare items sold through Cohen Pharmacy are sourced from trusted and approved UK suppliers.
We guarantee that every product you receive is:

  • 100% genuine and authorised for sale in the UK

  • Properly sealed and within its expiry date

  • Stored and handled according to strict pharmaceutical safety standards

If you ever receive a product that appears damaged, defective, or not as described, please contact our support team immediately for a replacement or refund.

Our Commitment to Quality

Before dispatch, every order goes through a detailed verification and packaging process.
We ensure that:

  • The correct product and dosage are shipped

  • Packaging is secure and tamper-proof

  • Delivery conditions maintain product integrity and temperature safety

Your health and satisfaction are our top priorities, and we stand behind every order we fulfil.

Warranty Coverage

Our warranty covers:

  • Products damaged during shipping

  • Incorrect or missing items

  • Manufacturing defects or packaging issues

Our warranty does not cover:

  • Products opened, used, or tampered with after delivery

  • Expired products due to delayed use or improper storage

  • Allergic reactions or side effects (consult your doctor before use)

How to Make a Warranty Claim

If you believe a product qualifies for a replacement or refund under our warranty:

  1. Email our support team at info@cohenpharmacy.com within 7 days of receiving your order.

  2. Include your order number, product name, and a brief description of the issue.

  3. Attach clear photos of the product and packaging (if applicable).

Our team will review your request promptly and respond with the next steps.

Customer Confidence, Guaranteed

When you shop with Cohen Pharmacy, you can be confident that you’re receiving safe, high-quality products from a trusted UK-based pharmacy.
We are committed to honesty, transparency, and exceptional service — every single time you order.