Delivery & Shipping Policy

Delivery & Shipping Policy

At Cohen Pharmacy, we understand how important timely and secure delivery is when it comes to your health. That’s why we’ve partnered with trusted UK couriers to ensure that your medicines and healthcare products arrive safely, quickly, and discreetly — right to your doorstep.

UK Delivery Options

We currently deliver to all locations within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

Our standard delivery options are as follows:

  • Standard Delivery (2–4 business days): £4.99

  • Express Delivery (1–2 business days): £8.99

  • Free Delivery: Available on all orders over £100

All orders are processed and dispatched from our UK fulfilment centre to guarantee reliability and product integrity.

Dispatch & Processing Time

  • Orders placed before 12:00 PM (midday) are usually dispatched on the same business day.

  • Orders placed after 12:00 PM or on weekends/public holidays will be processed on the next working day.

  • Once dispatched, you will receive an email confirmation with your tracking number.

We aim to ensure that 90% of all UK orders are delivered within 48 hours.

Discreet & Secure Packaging

Your privacy matters to us. All orders are packaged discreetly, with no mention of product names or medical details on the exterior packaging.

Each parcel is:

  • Tamper-proof and securely sealed

  • Labelled only with your name and address

  • Compliant with UK postal and pharmaceutical safety standards

Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking number and courier details.
You can track your delivery in real time to see when it will arrive.

If your tracking shows a delay or issue, please contact our support team — we’ll work with the courier to resolve it immediately.

Delivery Delays

While we always aim to deliver on time, external factors such as weather, courier disruptions, or postal strikes may occasionally cause delays.
If this happens, we will:

  • Notify you promptly via email

  • Provide tracking updates

  • Offer assistance or compensation where appropriate

International Delivery

At this time, Cohen Pharmacy only delivers within the United Kingdom.
We are currently working to expand our delivery network to selected EU countries — updates will be announced on our website once available.

Missing or Damaged Orders

If your order has not arrived within the expected timeframe, or if it arrives damaged:

  1. Contact our support team at info@cohenpharmacy.com within 7 days.

  2. Include your order number and tracking details.

  3. Our team will investigate and arrange a replacement or refund as quickly as possible.

Customer Care & Support

Our customer support team is available Monday to Saturday, 8:00 AM – 6:00 PM (UK time) to assist with delivery or shipping concerns.

You can reach us via:

Our Promise

At Cohen Pharmacy, every order is handled with care, professionalism, and respect for your privacy.
We’re committed to ensuring that your medicines reach you quickly, safely, and securely — every single time.